Lifeline News

FCC pushes TracFone to start unlocking handsets as part of settlement

By Phil Goldstein, Editor of Fierce Wireless The FCC reached a settlement with América Móvil's U.S. MVNO, TracFone Wireless, which will force TracFone to unlock its customers' handsets. An FCC investigation found that TracFone violated agency rules by improperly and repeatedly certifying that it would unlock phones for its customers enrolled in the FCC's Lifeline program... READ MORE

Business Misconceptions and the NPRM

Every American should have access to essential communication services, and in today’s world, that includes Broadband service. The Lifeline framework can, and should, be a critical tool to help make that idea a reality. In its recently released Second Further Notice of Proposed Rulemaking, Order of Reconsideration, Second Report and Order and Memorandum Opinion and... READ MORE

NEW FCC RULE for ETCs Who Assess a Monthly Fee Go Into Effect July 22nd, 2015

New FCC rule for ETCs who assess a monthly fee goes into effect July 22nd, 2015. Lifeline ETCs who assess a monthly fee for service must now also collect the monthly fee or de-enroll any subscribers who have 60 consecutive days of non-use. The FCC published in the Federal Register on June 22, 2015, the Order... READ MORE

Steve McIntosh of BeQuick Presents “Who is Your Customer?”

Identifying your REAL customer is not always as obvious as it may seem. This presentation focuses on identifying what you are TRULY in the business of providing and who your REAL customer actually is. Having a clear understanding of this will help you sell more effectively. READ MORE

Jordan Majkszak of Assist Wireless Presents NaLA Marketing & Web Strategy

Jordan Majkszak of Assist Wireless Presents NaLA Marketing & Web Strategy utilizing the brand bullseye quadrant technique. He explains how utilizing these tools helps develop your brand essence by hitting the brand bullseye and uses NaLA as a real life example. READ MORE

John Galloway of Sprint Presents Wireless Future In America

John Galloway of Sprint discusses the evolution of current mobile trends and where they are headed. Discussion includes devices, prepaid, apps, the data explosion, and initiatives for success. READ MORE

Mark Foster of Foster Law Presents “Competitive Opportunities: Home VoIP and Lifeline”

Mark Foster of Foster Law presents "Competitive Opportunities: Home VoIP Phones and Lifeline". This presentation overview recent FCC action/non-action, FCC statements, recent enforcement, broadband initiatives, rulings, and competitive information regarding VoIP, Non-Lifeline services, and Coverage Gaps. READ MORE

Dennis Stoutenburgh of Stratus Contact Solutions Presents Call Center Innovation for Lifeline

Dennis Stoutenburgh presents the evolution in call center and customer care in the lifeline industry including the importance of multi-channel communication, big data, and the social elements. READ MORE

NaLA Post Conference Survey

We felt as if we had a really successful 2015 NaLA Spring Conference, and the results of the survey below corroborate that suspicion. We thought we would share the results of the survey and invite our members to comment on the show within the blog if they had any thoughts. Thanks for a great show! We... READ MORE

Updated Conference Agenda

Please find the FULL conference program including the agenda in the PDF available in the button below. Looking forward to a great conference! Full Conference Agenda & Program READ MORE