24 Jun 15
Dennis Stoutenburgh of Stratus Contact Solutions Presents Call Center Innovation for Lifeline
Dennis Stoutenburgh presents the evolution in call center and customer care in the lifeline industry including the importance of multi-channel communication, big data, and the social elements. READ MORE
24 Jun 15
David Dorwart Presents NaLA Mission, Vision, and Important Numbers
David Dorwart opens the NaLA conference with our mission, our vision, and some important numbers. He also makes a compelling connection between Abraham Maslow and Self Actualization.
READ MORE
02 Jun 15
NaLA Post Conference Survey
We felt as if we had a really successful 2015 NaLA Spring Conference, and the results of the survey below corroborate that suspicion. We thought we would share the results of the survey and invite our members to comment on the show within the blog if they had any thoughts. Thanks for a great show! We... READ MORE
15 May 15
Updated Conference Agenda
Please find the FULL conference program including the agenda in the PDF available in the button below. Looking forward to a great conference! Full Conference Agenda & Program READ MORE
20 Apr 15
Spring Conference Breakout & Discussion Topics Survey
Create your own user feedback survey
READ MORE
09 Apr 15
NaLA Spring Conference Agenda
Here is a preliminary agenda for next month's Spring Conference. We are looking forward to seeing everyone there! Make sure you make your hotel reservations ASAP. We will continue to update this agenda as we get closer to the event. A PDF version of the agenda is available here: PDF Version of Agenda READ MORE
03 Apr 15
FCC Orders Lifeline ETCs That Assess Monthly Fees to Collect Them or De-Enroll
On March 31, 2015, the FCC’s Wireline Competition Bureau released two documents important to Lifeline providers. The first is an Order and rule amendments to clarify that if an ETC assesses a monthly fee to subscribers in order to avoid the Lifeline usage requirements, then that ETC must also collect the monthly fee. ETCs that…
READ MORE
31 Mar 15
NaLA Spring Conference Hotel Registrations
Hotel & Venue Details & Registration Link 2015 NaLA Spring Conference May 18th-21st, New Orleans The National Lifeline Association is happy to announce that it has chosen The Royal Sonesta in New Orleans as its event venue and host hotel. Registered and paid attendees of the NaLA Spring Conference can click the link below to... READ MORE
24 Mar 15
911 Fees and Taxes on No-Charge Lifeline Services
Last year, our attorney filed comments on behalf of the National Lifeline Association in support of an Emergency Petition for Declaratory Ruling that requested FCC preemption of state laws that impose 911 fees and taxes on no-charge lifeline services filed by TracFone Wireless. The FCC has not yet ruled on this petition. On March 13th, 2015,... READ MORE