The NaLA Hub is an online platform that provides Funding members with resources to run their businesses, access lobbying efforts, perform RAD ID lookups, and so much more.
NaLA offers both Funding and free memberships. Funding Member types include:
Free member types include:
You can become a NaLA member by hovering over the “NaLA Hub” navigation tab and selecting “Become A Member” from the dropdown menu.
You will be directed to complete a form with questions about your contact and company information and some verifying questions to help determine your industry role. Create a password, agree to the Terms and Conditions, and you’re all set!
If your company is already funding NaLA, be sure to answer the form prompts accordingly, and a NaLA representative will verify your funding status and apply the appropriate funding member benefits to your account.
If you select “No,” you’ll be asked to choose your member type, such as Enrollment Representative or ACP/Lifeline Service Provider. Depending on your selection, you may be guided through an e-commerce process to authorize payment for your membership or connected with a NaLA representative for further setup.
The membership cost for Enrollment Representatives/Field Agents is $10 per month. Members will gain access to tools like the Directory, Job Posting Board, Agent Dashboard, and more.
If you are an ACP/Lifeline Service Provider, you’ll fill out a form during the enrollment process. A NaLA representative will contact you to set up your billing information for monthly invoicing.
If you are a current Funding member:
Yes! Select “Not Sure” when prompted, and the system will guide you through additional steps. The NaLA team will review your details and can assist in determining your funding status.
Once your membership is set up and payment (if applicable) is authorized, you can log in to the Members area of the NaLA Hub and enjoy access to the tools and resources relevant to your specific membership type.
The NaLA Agent Rating System is a tool that allows funding ETCs, ACP Providers, and Master Distributors to upload, search, and manage ratings for RAD IDs. It provides options such as bulk uploading ratings, searching for specific RAD IDs, and downloading reports of past ratings.
To access the system:
This will open your dashboard, where you can explore all available functionalities.
If you are in an account that has permission to apply ratings in addition to searching:
To bulk upload RAD ID ratings, follow these steps:
To search for multiple RAD IDs:
Yes, individual users (ETCs, ACP Providers, and Master Agent users) can search for specific RAD IDs and view their current ratings. If your user has additional permission to apply ratings, the user can also view their current ratings and make changes. Simply select a new rating for the RAD ID, save the updates, and watch the rating counts refresh in real time. Alternatively, you can “override” a previous rating by including the RAD with the new rating using the Bulk Upload functionality.
To download a file of all past ratings you have uploaded to the NaLA Agent Rating System:
The file will contain detailed information such as RAD IDs and their associated ratings—1 (positive), -1 (negative), or 0 (removed rating).
NaLA restricts the upload rating functionality to one user per organization. This ensures the controlled and secure application of ratings.
Yes, other registered ETC, ACP Providers, and Master Distributor users in the NaLA system can perform RAD ID searches.
The system supports three types of ratings for RAD IDs:
If there’s an issue with your bulk upload file, double-check that all RAD IDs are exactly nine characters long with no special characters. Ensuring data accuracy in the template is essential to successful upload.
Yes, you can modify an uploaded RAD ID rating. You can search the specific RAD ID, make changes via the thumbs-up and thumbs-down icons on the screen, and save the updated rating. Changes will be reflected in real time. Alternatively, you can “override” a previous rating by including the RAD with the new rating using the Bulk Upload functionality.
To access the job posting form, log into the NaLA Hub and select the dropdown menu under “NaLA Hub.” Click “Profile,” then either select “Jobs” from the menu and click “Post a Job” or go to your profile and select “Jobs” in the left-hand navigation. From there, click “Add Job” or “Submit Job Post.”
Please complete the job form thoroughly and accurately. Include details such as the job category, whether it’s full-time or part-time, the job level, salary and wage, and any other relevant information. Under “Company Information,” be sure to add the job’s location and a link to where you would like applications sent.
Once you submit the job form, the NaLA admin team will review your submission to ensure all information is complete and correct. After verification, your job post will be published and active for 30 days.
Your published job post can be found by navigating to Jobs > “Browse Jobs” on NaLA Hub.
All funding NaLA members have access to the Job Browse page. Here, they can view and apply for listings.
The NaLA Jobs Tool simplifies your staffing needs by connecting you with qualified professionals in the Lifeline and ACP industry. Make it a regular part of your hiring strategy to stay ahead and keep your team strong. NaLA is here to support you every step of the way!
Yes! You can decide whether to show the primary contact phone and email associated with your profile or use alternative details, such as a main line phone number or distribution list email.
To view the Directory, return to the main menu and select ‘User Directory.’ This will give you access to the complete list of NaLA Funding Members who opted into the Directory.
Absolutely! You can filter contacts by industry role, sort columns, or use the search bar to find specific names, companies, or keywords.